Every wash, drying cycle and repair for a Naperville rug happens in our Skokie workshop. Route planning for the western suburbs, and drop-offs by appointment, run through our Fox Valley location in St. Charles, so that people in Naperville need not bring a rug to Skokie.
How the western route reaches Naperville
Naperville is on our Thursday western route, a typical route day confirmed when you book, and that route starts out from our St. Charles location. Naperville addresses are about 35 to 60 minutes from our St. Charles location.
We group Naperville appointments together for efficiency, and each one depends on route availability. The schedule bends for large jobs, urgent requests and special appointments, although we cannot promise same-day pickup or delivery.
Pickup, delivery and drop-off by appointment
Insured pickup and delivery is free within 5 miles of our Skokie workshop or our St. Charles location, and $75 round trip beyond. On larger orders and restoration projects we may waive the transportation fee; we tell you at estimate.
We collect from Downtown Naperville, the Naperville Riverwalk, Naper Boulevard, Route 59, 95th Street and White Eagle.
If you would rather hand the rug over yourself than book a pickup, our St. Charles location accepts a rug by appointment, and you can arrange to collect it from the same place when it is finished.
Designed interiors, contemporary rugs and specialty fibers
In Naperville we pay particular attention to contemporary handmade and wool rugs, to the family rugs a household walks on every day, and to specialty fibers. Where a rug was chosen as part of a professionally designed interior, we treat its upkeep as designer-sourced rug maintenance, because not every rug gets the same treatment.
Our hand-washed rug cleaning moves through eight steps: inspection, dust removal, a dye and fiber assessment, pre-treatment, hand washing, rinsing, controlled drying and a final inspection. Full immersion is part of the wash when the rug’s construction and condition permit it.
Pet stains, odors and spills
We pay particular attention to pet stains, odors and everyday spills. For pet urine, pet odor removal is foundation-level decontamination that reaches the sub-pile where surface cleaning cannot.
We do not promise that a stain or an odor will disappear completely on any rug. Heavy contamination takes longer than the estimated 5–7 business days for standard cleaning, and we say so at the estimate.
Fringe, binding and restoration of valuable pieces
When a fringe has worn back or a binding has loosened, fringe repair rebuilds it by hand, re-knotted to the original construction rather than glued or serged.
A valuable handmade piece may need restoration beyond that. That can mean matching wool and silk, dyeing yarn to the original color, rebuilding damaged sections by hand and stabilizing weakened areas, to preserve the rug’s original character. Our restoration carries the experience of Ghorban Ahmadi, who has performed conservation work for the State Hermitage Museum, the Musée du Louvre, and the British Museum.
What we do before a rug leaves your home
People worry about trusting someone with a valuable or sentimental rug: color bleeding, shrinkage, damage, loss, or a rug coming back worse. So we inspect first, document the rug’s condition, identify its materials and construction, and only then recommend a treatment. Nothing proceeds until you have heard that recommendation and the reason behind it, and you always know who is handling your rug. Certain high-value pickups, complex estimates and special requests are handled by Bobby directly.
Naperville’s neighbors on the western route
Naperville shares the western route with Aurora, Warrenville and Lisle, and the route begins at our St. Charles location.
To start, send photos and measurements through our free estimate request. We reply the same business day, and every estimate stays preliminary until we have inspected the rug.
