Whether we collect it from your home or you leave it at our St. Charles location by appointment, a Rockford rug is assessed, washed, dried and repaired in our Skokie workshop.
Route timing from St. Charles
Rockford addresses sit about 60 to 90 minutes from our St. Charles location. Pickups here typically fall on Thursday, when our western route runs, and that typical route day is confirmed when you book.
We schedule Rockford appointments in advance and group them on the western route. Large jobs and urgent requests can change the plan, but we cannot promise same-day collection or return. We pick up from homes in Downtown Rockford and along the Rock River, on State Street and Alpine Road, and in neighborhoods on both the east and west sides of the city.
Arranging pickup, or bringing the rug to St. Charles
Insured pickup and delivery is free within 5 miles of our Skokie workshop or our St. Charles location, and $75 round trip beyond. On larger orders and restoration projects we may waive the transportation fee; we tell you at estimate.
Rockford is mostly residential, and an apartment or condo collection is set up with you ahead of time. When booking, mention an oversized or heavy rug, stairs, an elevator, restricted parking, or a building that asks for a reservation or certificate of insurance.
If you would rather bring the rug yourself, book a time at our St. Charles location. It is taken to Skokie for assessment and cleaning, then comes back by delivery or for collection in St. Charles, as you chose. Bobby handles certain high-value pickups and special requests; call (847) 474-5925 to begin.
Family rugs and contemporary handmade wool
In Rockford we pay particular attention to family household rugs and contemporary handmade wool, and each is cleaned on its own terms. Our hand rug cleaning uses cold water and pH-balanced, neutral solutions matched to the fiber, never steam or hot-water extraction, and fully immerses a rug only if its construction and condition can take it. Rockford rugs are cleaned in our Skokie workshop, where controlled drying follows the rinse and comes before the final inspection.
Pet urine and odor
We pay particular attention to pet stains and odors, since uric-acid crystals sit in the foundation. Our pet urine and odor treatment traces the spread under UV light, breaks down uric-acid crystals with an enzyme pre-treatment, then hand washes the rug and repeats a neutralizing rinse while odor remains. Heavily contaminated rugs can need more than one treatment, which we tell you at the estimate.
Fringe, binding and restoration
Left alone, worn fringe on a hand-knotted rug spreads into the guard border and then the knot rows, because the fringe is the warp itself. Our hand fringe repair secures loose warp ends, then re-knots or re-overcasts the end in its original construction, with no glue and no serging. Frayed side edges and loose binding are part of the same repair work.
Restoring a valuable handmade Rockford rug can involve matching wool and silk, dyeing yarn to color and rebuilding damaged sections by hand, with the aim of preserving its original character. Ghorban Ahmadi has performed conservation work for the State Hermitage Museum, the Musée du Louvre, and the British Museum.
Before any work begins
Handing over a sentimental rug raises fair concerns about bleeding color, shrinkage, damage or loss. So we examine its construction, fibers, dyes and condition, document what we find, and explain what we recommend and why. We define the scope before work starts and ask for your approval before any material change.
Rockford’s route neighbors
Loves Park and Belvidere are Rockford’s route neighbors. To start, send a few photos and the rug’s measurements through our free estimate request. We reply the same business day, and the figure we give stays preliminary until the rug has been inspected in Skokie.
